Payment Policy

This Payment Policy explains which payment methods Sundelle accepts, how payments are processed and how refunds are returned to you.

Accepted Payment Methods

We accept the following payment methods at checkout:

Visa
Mastercard
American Express
Apple Pay
Google Pay

The payment methods available to you are shown at checkout. We do not accept cheques, bank transfers, cash on delivery or gift cards from other retailers.

Currency and Pricing

All prices are displayed and charged in Australian dollars (AUD) and include GST. There are no hidden fees and shipping within Australia is free, so the total shown at checkout is the full amount you pay.

When You Are Charged

Your payment method is charged when you place your order. If we are unable to accept your order (for example because of a pricing error, suspected fraud or unavailability), the full amount is refunded to your original payment method.

Payment Security

All payments are processed through certified, PCI DSS-compliant payment providers over an SSL/TLS-encrypted connection. Sundelle never stores your full card details on its own servers. Card payments may be subject to 3-D Secure verification by your bank.

Refunds

Refunds are always issued to the original payment method used for the order (Visa, Mastercard, American Express, Apple Pay or Google Pay). Approved refunds are processed within 5 business days of receiving and inspecting your return; your bank or card provider may take a further 3–5 business days to display the credit. Full details are in our Return & Refund Policy.

Failed or Declined Payments

If a payment is declined, please check the card details and billing address you entered, or try another accepted payment method. If the problem persists, contact your bank or e-mail us at contact@sundelle.shop and we will help.