Refund policy

Sundelle Last updated: July 21, 2026

At Sundelle, your satisfaction matters to us. We want you to feel confident shopping with us, which is why we offer a straightforward returns and refund process. Please read this policy carefully to understand your rights and our procedures. The most current version of this policy is always available at: https://sundelle.shop/policies/refund-policy

1. Our Return Window

We accept returns within 30 days of the delivery date. If more than 30 days have passed since your item was delivered, unfortunately we are unable to offer a refund or exchange.

2. What Can Be Returned

We accept returns for both defective/faulty items and non-defective items (for example, if you simply changed your mind or the item wasn't what you expected). We want you to be genuinely happy with your purchase, whatever the reason for the return.

Product Condition Requirements

To be eligible for a return, your item must be:

  • New and unused, in the same condition that you received it
  • In its original packaging, with all tags, labels, and accessories included
  • Accompanied by proof of purchase (order number or receipt)

Items that show signs of wear, use, damage caused after delivery, or that are missing original packaging or tags may not be eligible for a return, unless the item was defective or damaged upon arrival.

3. Exchanges

We are happy to offer exchanges for items in eligible condition (new, unused, original packaging) within the 30-day return window. To request an exchange, please contact us at contact@sundelle.shop with your order number and the item you would like to exchange it for. Exchanges are subject to stock availability.

4. How to Start a Return

To begin a return or exchange:

  1. Email our customer service team at contact@sundelle.shop with your order number, the item(s) you wish to return, and the reason for your return.
  2. Our team will confirm your return is eligible and provide you with return instructions, including the return shipping address.
  3. Securely pack the item in its original packaging and ship it back to us using a trackable shipping method.

Please do not send items back without first contacting us, as returns sent without prior authorization may experience processing delays.

5. Return Shipping Costs

Return shipping is the responsibility of the customer, except in cases where the item arrived defective, damaged, or incorrect due to our error — in which case Sundelle will cover the cost of return shipping. We recommend using a trackable shipping service, as we cannot be responsible for items lost or damaged in transit back to us.

6. Restocking Fees

We do not charge any restocking fees. There is no cost to you beyond the return shipping fee described above (where applicable).

7. Refund Processing

Once your returned item is received and inspected, we will notify you by email to confirm whether your refund has been approved. If approved, your refund will be processed within 5 business days and issued to your original method of payment.

Please note that while we process refunds promptly on our end, it may take your bank or card provider a few additional business days to reflect the refund in your account statement, depending on their own processing times.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us as soon as possible at contact@sundelle.shop with your order number and a photo of the issue. We will work quickly to make it right through a replacement, exchange, or full refund, including covering the cost of return shipping in these cases.

9. Late or Missing Refunds

If you haven't received your refund within the timeframe above, please first check your bank account again, then contact your credit card company or bank, as it may take some time before the refund is officially posted. If you've done this and still have not received your refund, please contact us at contact@sundelle.shop and we will look into it for you.

10. Contact Us

For any questions about returns, exchanges, or refunds, our customer service team is here to help:

Sundelle 1216 High Street, Armadale, VIC 3143, Australia Email: contact@sundelle.shop Policy URL: https://sundelle.shop/policies/refund-policy

Sundelle reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. This policy applies to purchases made by customers in Australia.