Privacy policy

Sundelle Last updated: July 21, 2026

Sundelle ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or shop at sundelle.shop, how we use and protect that information, who we may share it with, and what rights you have regarding your personal information. This policy has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or making a purchase with us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Sundelle is an online retail store operated from:

1216 High Street, Armadale, VIC 3143, Australia Email: contact@sundelle.shop

For any privacy-related questions, requests, or concerns, please contact us using the details above.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide to Us

  • Contact details: name, email address, phone number, billing and shipping address
  • Order information: products purchased, order value, payment method (processed securely by our payment providers — see Section 5)
  • Account information: if you create an account, your login details and order history
  • Communications: any information you provide when you contact our customer service team, including emails, messages, or feedback
  • Marketing preferences: your email address if you subscribe to our newsletter or marketing communications

2.2 Information Collected Automatically

When you visit our website, we (and our service providers) automatically collect certain technical information, including:

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages viewed, time spent on pages, and referring/exit pages
  • Shopping behaviour, such as products viewed, added to cart, or purchased
  • Cookies and similar tracking technologies (see Section 4)

2.3 Information from Third Parties

We may receive information about you from third parties, such as our e-commerce platform (Shopify), payment processors, advertising partners, and analytics providers, as described in Section 5.

3. How We Use Your Information

We use the personal information we collect to:

  • Process, fulfil, and deliver your orders
  • Communicate with you about your orders, including confirmations, shipping updates, and customer service enquiries
  • Process returns, exchanges, and refunds
  • Send you marketing communications, promotions, and newsletters, where you have opted in (you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, unauthorised transactions, and other illegal activities
  • Comply with our legal and regulatory obligations
  • Personalise your shopping experience and show you relevant advertising

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate effectively and to enhance your browsing experience. Cookies help us:

  • Remember items in your shopping cart
  • Understand how visitors use our website
  • Deliver personalised content and advertising
  • Measure the effectiveness of our marketing campaigns

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website, including your ability to complete a purchase.

5. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, including:

  • Shopify, our e-commerce platform provider, which hosts our store and processes order data
  • Payment processors (such as Shopify Payments, PayPal, or other providers), to securely process your payments — we do not store your full payment card details ourselves
  • Shipping and logistics partners, to deliver your orders and provide tracking information
  • Marketing and analytics providers (such as Google Analytics, Meta/Facebook, and email marketing platforms), to help us understand website performance and deliver relevant advertising
  • Professional advisors and regulators, where required to comply with legal obligations, resolve disputes, or enforce our policies

All third parties we work with are required to handle your information securely and only use it for the purposes we specify.

6. International Data Transfers

Some of our service providers (such as Shopify, Google, and Meta) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be protected in a manner consistent with the Australian Privacy Principles.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations. Order and transaction records may be retained for a period as required by Australian tax and consumer law.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure, encrypted connections (SSL) on our website and working with reputable, secure third-party service providers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Ask us to delete your personal information, subject to our legal obligations
  • Opt out of marketing communications at any time, by using the unsubscribe link in our emails or contacting us directly
  • Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us at contact@sundelle.shop. We will respond to your request within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Sundelle 1216 High Street, Armadale, VIC 3143, Australia Email: contact@sundelle.shop

This Privacy Policy applies to sundelle.shop and forms part of our overall Terms of Service. It should be read alongside our Shipping Policy and Refund & Return Policy.