Privacy policy

Privacy Policy

This Privacy Policy describes how Sundelle (1216 High Street, Armadale VIC 3143, Australia) collects, uses and protects your personal information when you visit our website sundelle.shop or shop with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

The entity responsible for handling your personal information is:

Sundelle
1216 High Street, Armadale VIC 3143, Australia
E-mail: contact@sundelle.shop

2. Information We Collect

Contact details: name, e-mail address, delivery address
Order data: order history, encrypted payment information
Device data: IP address, browser type, operating system
Usage data: pages visited, click behaviour, referrer URLs
Cookies (see section 5)

3. Why We Collect It

Processing and delivering orders
Customer communication and support
Fraud prevention and security
Improving our website and services
Marketing communication (only with your express consent)

4. Disclosure to Third Parties

Personal information is only disclosed to the following categories of recipients, and only where necessary to fulfil your order:

Payment processing: Shopify Payments and the payment networks you choose at checkout (Visa, Mastercard, American Express, Apple Pay, Google Pay)
Shipping carriers: Australia Post and partner courier services
Hosting: Shopify Inc. (platform and data storage)
Analytics: anonymised website analytics used to improve our store

All third parties are contractually required to comply with applicable privacy laws. Some providers (such as Shopify) store data on servers located overseas; where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles (APP 8).

5. Cookies

We use cookies to run our store and improve your experience. Cookies fall into the following categories:

Strictly necessary cookies: required for the shop to function correctly (cart, session, security). These cannot be disabled.
Functional cookies: enable enhanced functionality and personalisation (for example saved preferences).
Performance cookies: anonymous usage statistics that help us improve the website.
Targeting cookies: set by advertising partners to show personalised advertising on other websites.

You can manage or delete cookies at any time through your browser settings. Blocking strictly necessary cookies may affect how the store works (for example, the cart may not function).

6. Data Retention

We keep personal information only for as long as necessary for the purposes described above or as required by law (generally 7 years for transaction records under Australian tax law, as required by the ATO).

7. Your Rights under the Privacy Act 1988 (Cth)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you (APP 12)
Request correction of inaccurate, out-of-date or incomplete information (APP 13)
Ask us how your personal information is handled and to whom it is disclosed
Opt out of direct marketing at any time
Make a complaint about how we have handled your personal information

To exercise any of these rights, contact us at contact@sundelle.shop. We will respond within 30 days.

Complaints: If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) — GPO Box 5218, Sydney NSW 2001 — www.oaic.gov.au.

8. Marketing Communications

We only send marketing e-mails with your express consent, in accordance with the Spam Act 2003 (Cth). Every marketing e-mail contains a working unsubscribe link, and you can opt out at any time by contacting us.

9. Data Security

Our website uses SSL/TLS encryption for all data transfers (HTTPS). We conduct regular security reviews and apply industry-standard safeguards to protect personal information from misuse, interference, loss and unauthorised access (APP 11).