Terms of service

Sundelle Last updated: July 21, 2026

Welcome to Sundelle. These Terms of Service ("Terms") govern your access to and use of sundelle.shop (the "Website") and any purchase you make from us. By accessing our Website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our Website. If you do not agree with these Terms, please do not use our Website.

1. About Us

Sundelle is operated from:

1216 High Street, Armadale, VIC 3143, Australia Email: contact@sundelle.shop

2. Eligibility

By using our Website, you confirm that you are at least 18 years of age, or that you are accessing the Website under the supervision of a parent or legal guardian. You also confirm that any information you provide to us is accurate, current, and complete.

3. Products and Pricing

We make every effort to accurately display our products, including descriptions, images, and pricing. However:

  • Colours and details may vary slightly depending on your device's display settings.
  • We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after an order has been submitted.
  • All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable, unless otherwise stated.
  • We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.
  • We reserve the right to limit the quantity of items purchased per person, per household, or per order.

4. Orders and Payment

When you place an order with us, you are making an offer to purchase the product(s) in your cart. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to: product availability, errors in pricing or product information, suspected fraud, or violation of these Terms.

Payment must be made in full at the time of ordering through one of our accepted payment methods. By providing payment information, you confirm that you are authorised to use the chosen payment method. All payments are processed securely through our third-party payment providers; Sundelle does not store your full payment card details.

Once your order is confirmed, you will receive an order confirmation email. This confirmation does not constitute our acceptance of your order — it is confirmation that we have received it. A contract between you and Sundelle is formed only once your order has been dispatched.

5. Shipping

Details regarding order cut-off times, handling times, transit times, and shipping costs are set out in our Shipping Policy, available at sundelle.shop, which forms part of these Terms.

6. Returns, Exchanges, and Refunds

Details regarding returns, exchanges, and refunds are set out in our Refund & Return Policy, available at https://sundelle.shop/policies/refund-policy, which forms part of these Terms.

7. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law (ACL) or any other applicable law that cannot be lawfully excluded. Where permitted by law, our liability for a failure to comply with a consumer guarantee is limited, at our option, to the replacement or repair of goods, the supply of equivalent goods, or the cost of doing so.

8. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, product photography, and design, is the property of Sundelle or our licensors and is protected by Australian and international copyright and trademark laws. You may not reproduce, distribute, modify, or use any content from our Website for commercial purposes without our prior written consent.

9. Acceptable Use

When using our Website, you agree not to:

  • Use the Website for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorised access to our systems, servers, or data
  • Interfere with or disrupt the security or performance of the Website
  • Use any automated system (such as bots or scrapers) to access the Website without our permission
  • Submit false, misleading, or fraudulent information, including in relation to orders or returns

We reserve the right to suspend or terminate your access to the Website if we reasonably believe you have violated these Terms.

10. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. Please notify us immediately at contact@sundelle.shop if you suspect any unauthorised use of your account.

11. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Sundelle. We are not responsible for the content, privacy practices, or terms of any third-party websites. Accessing linked websites is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Sundelle will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or purchase of our products, including but not limited to loss of profits, data, or goodwill. This limitation does not affect any rights you have under the Australian Consumer Law that cannot be excluded.

13. Indemnity

You agree to indemnify and hold Sundelle, its owners, employees, and agents harmless from any claims, damages, losses, or expenses arising out of your breach of these Terms or your misuse of the Website.

14. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time, at our sole discretion. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Website following any changes constitutes your acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia, for the resolution of any disputes arising from these Terms or your use of the Website.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Sundelle 1216 High Street, Armadale, VIC 3143, Australia Email: contact@sundelle.shop

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy, form the complete agreement between you and Sundelle regarding your use of our Website and purchases made through it.