Terms of service

Terms of Service

Welcome to Sundelle. These Terms of Service govern your access to our website, your use of our services and your purchase of our products.

By accessing our website, browsing our products or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing products.

Business Information

Business name: Sundelle
Address: 1216 High Street, Armadale VIC 3143, Australia
E-mail: contact@sundelle.shop
Website: https://sundelle.shop

1. Definitions

"We", "us", "our" refers to Sundelle
"You", "your" refers to the person using our website or purchasing products
"Website" refers to https://sundelle.shop and all associated pages
"Products" refers to goods offered for sale on our website
"Order" refers to a purchase of products through our website

2. Acceptance of Terms

By using our website or placing an order, you confirm that:

You are at least 18 years old or have the consent of a parent or guardian
You are legally capable of entering into a contract
You have read, understood and accepted these terms
All information you provide is accurate, current and complete
You comply with all applicable laws and regulations

3. Use of Our Website

Permitted use: You may use our website to view and compare products, place orders, create and manage a customer account, contact our customer service and sign up for newsletters.

Prohibited use: You may not use our website for unlawful or fraudulent purposes, attempt unauthorised system access, use automated scraping tools without permission, distribute malware or use our trade marks and copyrighted material without consent.

Account security: You are responsible for keeping your login details confidential and for all activity under your account. Please report any unauthorised use immediately.

4. Products and Prices

We take care to provide accurate product information. Minor variations (for example due to screen settings) are possible. All prices are in AUD and include GST; there are no hidden fees. Standard shipping within Australia is free. Price changes do not affect confirmed orders.

If a product is unavailable, we will offer you the choice of waiting, an alternative item or a full refund.

5. Orders, Contract Formation, Changes and Cancellations

Contract formation: Our display of products is an invitation to treat, not an offer. Your order is an offer to buy; a contract is formed only when we accept your order by sending a dispatch confirmation. The automatic order-acknowledgement e-mail only documents that we have received your order and is not an acceptance.

We reserve the right not to accept orders in cases of obvious pricing errors, suspected fraud, unavailability or payment problems.

Before dispatch: Changes and cancellations are accepted where possible — please contact us as early as you can.
After dispatch: Cancellation is no longer possible; the order can be returned in accordance with our Return & Refund Policy.

6. Payment and Retention of Title

Accepted payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay. Payments are processed securely by certified payment providers. We never store full card details on our own servers.

Retention of title: Title to the goods passes to you on receipt of payment in full.

7. Shipping and Delivery

Full details are in our Shipping Policy. In brief:

Delivery area: Australia
Handling time: 1–2 business days
Transit time: 5–7 business days
Total delivery time: 6–9 business days
Shipping costs: Free standard shipping within Australia

8. Returns, Refunds and Exchanges

Full details are in our Return & Refund Policy. In brief:

Australian Consumer Law: Our goods come with consumer guarantees that cannot be excluded — replacement or refund for a major failure, repair or replacement for other failures of acceptable quality
Voluntary change-of-mind returns: 30 days from delivery
Return shipping costs: Paid by the customer, except for faulty or incorrect items (we pay)
Restocking fees: None
Refund time: 5 business days after receipt plus 3–5 business days bank processing
Refund method: Original payment method

9. Consumer Guarantees and Statutory Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms limits or excludes your rights under the Australian Consumer Law or any other applicable law that cannot be excluded.

10. Intellectual Property

All content (text, images, logos, designs) belongs to Sundelle or our licensors and is protected by copyright. No commercial use without written consent. Private use for viewing or printing is permitted.

11. User Content

Reviews and feedback you submit must be free of third-party rights. You grant us the right to use them in the course of our business. We remove unlawful or misleading content.

12. Privacy

Details are in our Privacy Policy (compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles).

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential loss or loss of profit. Nothing in these terms excludes or limits liability that cannot be excluded under the Australian Consumer Law, or liability for fraud or wilful misconduct. Where liability can lawfully be limited, our maximum liability per order is the order value.

14. Your Responsibilities

You are responsible for providing correct order and address details, keeping your account secure, checking product information before purchase and complying with applicable laws.

15. Third-Party Links

Links to third-party websites are provided for information only. We accept no responsibility for their content or privacy practices.

16. Payment Providers

Payments are additionally subject to the terms of the relevant payment provider.

17. Force Majeure

We are not liable for delays caused by natural disasters, pandemics, strikes, transport disruptions or other unforeseeable circumstances beyond our control.

18. Dispute Resolution

If you have a problem, please contact us directly first:

E-mail: contact@sundelle.shop
Address: 1216 High Street, Armadale VIC 3143, Australia

We aim to resolve complaints within a reasonable time. If we cannot resolve your complaint, you may contact Consumer Affairs Victoria (or the Fair Trading / Consumer Affairs office of your state or territory) or the Australian Competition and Consumer Commission (ACCC). Nothing in these terms restricts your statutory rights.

19. Governing Law and Jurisdiction

These terms are governed by the laws of Victoria, Australia. Disputes are subject to the jurisdiction of the courts of Victoria, to the extent permitted by law. Your rights under the Australian Consumer Law cannot be excluded and are not affected by this choice of law.

20. General Provisions

Entire agreement: These Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, form the entire agreement between you and Sundelle.

Severability: If any individual provision is invalid, the remaining provisions remain in effect.

Waiver: A failure to enforce a right immediately does not constitute a waiver of that right.

Assignment: You may not assign your rights without our written consent.

Storage of the contract text: We store the contract text. Your order details and these terms are sent to you by e-mail; the current version of these terms is available on this page at any time.

Contract language: The contract language is English.

21. Changes to These Terms

We may update these Terms of Service at any time. Changes are published on this website. For significant changes we will also notify you by e-mail. Continued use after publication constitutes acceptance.