Shipping policy
Sundelle Last updated: July 21, 2026
At Sundelle, we want every order to arrive quickly, safely, and exactly as expected. This Shipping Policy explains how we process, pack, and deliver orders placed on sundelle.shop, including our order cut-off times, handling times, transit times, and shipping costs. If you have any questions after reading this policy, our customer service team is always happy to help at contact@sundelle.shop.
1. Where We Ship
We currently ship exclusively within Australia. At this time, we are not able to process orders for delivery to addresses outside Australia, including international territories. We are always working to expand our shipping coverage, so please check back or subscribe to our newsletter for updates.
2. Order Cut-Off Time
Orders placed before 5:00 PM (Sydney Time / AEST-AEDT) on a business day are processed the same day. Orders placed after 5:00 PM, or on a weekend or public holiday, will begin processing on the next business day.
3. Handling Time
Once an order is placed and payment is confirmed, our team picks, packs, and prepares it for dispatch within 1–2 business days, Monday through Friday. Handling time does not include weekends or public holidays.
Handling time may occasionally be extended during periods of exceptionally high order volume, such as major sales events or public holidays. If this affects your order, we will notify you by email.
4. Transit (Delivery) Time
After your order leaves our warehouse, standard transit time within Australia is 5–7 business days, Monday through Friday.
Estimated total delivery time (handling + transit): approximately 6–9 business days from the date the order is placed, assuming the order is submitted before the daily cut-off time.
Please note that transit times are estimates provided by our shipping carriers and are not guaranteed. Delivery to regional, rural, or remote areas of Australia may take longer than the estimate above.
5. Shipping Costs
We are proud to offer free delivery on all orders shipped within Australia. No minimum order value is required — every order qualifies for free shipping at checkout, with no hidden fees added at any stage of the purchase process.
6. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your package's progress. Please allow up to 24 hours after receiving your tracking number for tracking information to update, as carrier systems can take some time to reflect the latest scan.
7. Order Processing on Business Days
All handling and transit times referenced in this policy are calculated in business days (Monday to Friday) and exclude weekends and Australian public holidays. Orders are not processed, packed, or dispatched on weekends or public holidays.
8. Delays Outside Our Control
While we do everything possible to ensure timely delivery, occasionally shipments may be delayed due to circumstances beyond our control, including but not limited to severe weather, natural disasters, carrier disruptions, customs processing (where applicable), or other unforeseen events. We appreciate your patience in these situations and will do our best to keep you informed if we become aware of a delay affecting your order.
9. Incorrect Shipping Information
Please double-check your shipping address at checkout. Sundelle is not responsible for orders delayed, misdirected, or lost as a result of incorrect or incomplete address information provided by the customer. If you notice an error immediately after placing your order, contact us as soon as possible at contact@sundelle.shop and we will do our best to correct it before dispatch.
10. Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please check with neighbours, building management, or your local post office, as carriers sometimes leave packages in a secure alternate location. If you still cannot locate your package after 3 business days, please contact us at contact@sundelle.shop and we will assist you in investigating the issue with our shipping carrier.
11. Contact Us
If you have any questions about this Shipping Policy, your order status, or delivery timing, please reach out to our customer service team:
Sundelle 1216 High Street, Armadale, VIC 3143, Australia Email: contact@sundelle.shop
Sundelle reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.